WHO WE ARE:

The partnership channel offers scale and automation on a pay-for-performance model that delivers the operating leverage necessary for brand survival. Partnerize empowers marketers with technology built to discover, engage, and convert audiences, at scale, all while maintaining brand safety and control.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Customer support experience
• Teamwork, strong work ethic and enthusiasm to learn
• Ability to communicate technical information to a non-technical audience
• Strong prioritisation and organisational skills
• Strong interpersonal and soft skills
• Comprehensive computer literacy
• Problem solving skills

DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience in digital marketing
• Understanding of online tracking methodologies
• Experience writing guides and training material
• Previous experience in external or internal training
• Marketing, Advertising or Business degree

KEY RESPONSIBILITIES:

• Provide customer support for Partnerize’s clients and partners
• Manage tasks, ensuring deadlines and KPIs are met
• Train clients on the Partnerize software and services
• Provide documentation for both internal and external use
• Process translation of support tickets
• Liaise with internal teams to ensure we provide extensive service for clients
• Host and contribute to team meetings
• Attend client facing meetings and training sessions
• Occasionally partake in projects