Customer Support Associate at Satellite Office

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Interpersonal Skills, Upselling, Reservations Management, Guest Relations, Team Collaboration, Pressure Handling, Eco-Tourism Knowledge, Service Excellence, Communication Skills, Booking Management, Complaint Resolution, Proactive Approach, Fast-Paced Environment, Troubleshooting

Industry

Outsourcing and Offshoring Consulting

Description

As a Customer Support and Reservations Associate, your primary role will be to ensure our guests have a wonderful stay with In2thewild. You will be the first point of contact for our guests and a key part of delivering an exceptional customer experience. Key Responsibilities: Manage guest bookings and assist guests in planning their escapes to our Tiny Houses Respond to and manage customer inquiries across multiple channels (website, email, social media, etc.) Handle online reservations, including upselling and activating offers Assist guests via the customer contact line, including troubleshooting inquiries Coordinate with internal and external stakeholders such as housekeepers and tradespeople to ensure timely cleaning and maintenance Manage and resolve guest complaints professionally Collaborate closely with other teams within the business to ensure seamless operations What We’re Looking For: We are seeking someone who is positive, passionate about service excellence, and enjoys working in a fast-paced, close-knit team environment. The ideal candidate will have previous experience in a similar role and a genuine interest in our eco-friendly wilderness escapes. Requirements: Minimum 5+ years of customer service experience Results-driven with a proactive approach to identifying and implementing improvements Previous experience in the travel, hospitality, or eco-tourism industries is highly regarded Strong customer focus and a passion for delivering excellent experiences Excellent interpersonal skills and a natural “people person” Ability to stay calm and handle pressure in challenging situations Strong problem-solving skills with the ability to act independently when needed What’s in it for you? Exciting opportunity to work with an Australian-owned travel and tourism company that connects people with the healing benefits of nature Flexible working arrangements Be part of a driven, energetic, and supportive team

Responsibilities

The Customer Support Associate will manage guest bookings and assist guests in planning their stays. They will also respond to inquiries, handle reservations, and coordinate with various stakeholders to ensure a seamless guest experience.