Customer Support Associate

at  SureShot Solutions

SureShot Solutions® is a vertically integrated company that designs, manufactures, and markets dispensers for beverages and beverage add-ins. Based in Lower Sackville, Nova Scotia, we supply equipment to some of the world’s leading quick-service restaurant and convenience retail chains. Known for our consistent accuracy, our popular portion-control dispensers ensure precise amounts of milk, cream, sugar, sweetener, and flavor are delivered, providing restaurant-goers with the same great-tasting coffee beverages every visit.
We are currently seeking a talented individual to contribute to the growth of a proud Nova Scotian success story. If you’re a motivated professional with a passion for excellence, we’d love to hear from you!

SUMMARY OF POSITION

This is an exciting opportunity for an energetic and customer-focused professional to join our passionate sales and marketing team. As a Customer Support Associate, you’ll play a key role in supporting the success of both our strategic and independent account customers.

Reporting to the Senior Director of National Accounts, you’ll focus on two key responsibilities:

• Sales Support: Working with our strategic account team to ensure seamless operations and superior customer service.
• Inside Sales Management: Managing the sales cycle for independent and regional accounts, fostering strong customer relationships, and driving satisfaction.

QUALIFICATIONS & SKILLS

• Post-secondary degree in Business Administration or equivalent work experience.
• 2–3 years of experience in B2B sales support, administration, or inside sales.
• Strong customer-focus with a proven ability to deliver exceptional service.
• Excellent organizational skills, with the ability to manage multiple priorities.
• Proficiency in MS Office Suite (Word, PowerPoint, Excel, Outlook) and CRM tools.
• A proactive problem-solver with a strong sense of accountability.
• Team player with a willingness to pitch in and support others.
• Positive, motivated, and adaptable in a dynamic environment.
• Exceptional written and verbal communication skills.
• Strong attention to detail with an instinctive sense of urgency

Reporting to the Senior Director of National Accounts, you’ll focus on two key responsibilities:

• Sales Support: Working with our strategic account team to ensure seamless operations and superior customer service.
• Inside Sales Management: Managing the sales cycle for independent and regional accounts, fostering strong customer relationships, and driving satisfaction