Customer Support - Associate at Sutherland

Navi Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

16 Dec, 25

Salary

0.0

Posted On

17 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Customer Service, Empathy, Time Management, Problem Solving, Documentation, Process Improvement

Industry

IT Services and IT Consulting

Description

Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. We call it One Sutherland. Job Description Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Qualifications Good verbal and written communication skills in English. Strong customer service mindset with good communication skills. Ability to empathize with customers, manage time effectively, and work independently. High school diploma or equivalent and above. 0–2 years of experience (freshers welcome!). Additional Information Working Location: Navi Mumbai , Airoli Timings: 8 Hours plus 1 Hour break Perks: Cab facilities available (within 25 Kms of office location). Disclaimer: Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to [email protected]

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Responsibilities

Be the primary point of contact for Business-to-Business customers through calls, email, and chat. Provide timely, accurate, and professional support while maintaining service-level agreements.