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Customer Support at AvaTrade

Herzliya, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Fluency, Customer Service, Communication Skills, Problem Solving, Customer Relationship Management, Customer Success

Industry

Financial Services

Description

We are seeking a Customer Success Representative to join AvaTrade's global team and provide exceptional service and support to customers worldwide. Responsibilities Serve as the main point of contact for customers across global markets. Respond to customer inquiries and resolve issues in a timely and professional manner. Build and maintain strong customer relationships. Work closely with internal teams to ensure an excellent customer experience. Maintain accurate records of customer interactions. Requirements Fluent English (spoken and written) – mandatory. Additional language(s) – an advantage. Excellent communication and customer service skills. Strong problem-solving abilities and a customer-focused mindset. Ability to work in a fast-paced environment. Previous experience in Customer Success, Customer Support, or a similar role – an advantage. Additional Information: Office-based role (minimum 4 days per week). Rotating shifts: 07:00–16:00 | 09:00–18:00 | 10:00–19:00 | 12:00–21:00 | 14:00–23:00

Responsibilities

Serve as the primary point of contact for global customers to resolve inquiries and maintain strong relationships. Collaborate with internal teams to ensure a high-quality customer experience and maintain accurate interaction records.