Customer Support Backline Agent - Accounts Receivable at DHL Supply Chain

Maastricht, Limburg, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Orientation, Communication Skills, Multitasking, Teamwork, IT Skills, Stress Tolerance, Problem Solving, Query Investigation, Billing Expertise, Self-Service Promotion, Customer Escalation Management, Attention To Detail, Time Management, Adaptability, Learning Agility, Result Orientation

Industry

Logistics;Transportation;Supply Chain and Storage

Description

DHL Express - a company that connects people! What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today at our DHL Maastricht location which is DHL Express’ finance expertise center, from which high-quality and complex financial services are provided for the region and steered globally by the global process owners. This Shared Service Center offers employment to over 550 employees, with 40 nationalities, who speak 34 languages. We are looking for a Query Handling Agent to join the Account Receivables team. How will you contribute to the success of DHL? As an Expert Agent Query Investigation you handle, investigate and resolve customer enquiries in an accurate, professional and timely matter. You provide high customer quality standards and enable effective accounts receivable collection. You also act as a billing and duty related subject matter expert within Accounts Receivables and support resolution of most complex billing and duty /vat related queries involving in customer interactions. Resolve customer’s queries in accordance with set DHL standards; Promptly and accurately log/ update queries in ERP system; Actively promote self service functionalities and / or ensure customer query is addressed structurally so that it does not re-occur; Ensure cross function liaison and handle required billing adjustments; Manage customer escalation process when it occurs and take charge of resolution. Do you have what it takes? With your experience in the complex customer service field, you know exactly how to relate to customers' problems. You have a passion for genuinely interacting, helping and inspiring customers. Not a single day is the same and that is exactly what you are looking for. With your high level of stress tolerance you thrive in a dynamic environment! You have great communications skills; You're customer orientated; You know how to multitasks and work in a team; You have strong IT skills. You are eager to learn and result orientated. Fluent in English, Dutch and preferably French or Italian. What's in it for you? A great place to work! Really, DHL is certified as Great Place To Work. This means you will work in an environment where trust and safety are core values! Next to this, we also offer: A competitive salary, bonus incentives and a strong pension scheme; A wide range of employee benefits; A job in dayshifts and no weekends; Availability of a wide range of training possibilities; RCS Grade N. Interested in this opportunity? Please send us your CV and motivational letter! DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic ☸ DHL Finance Services B.V. Pierre de Coubertinweg 5, 6225 XT Bob Stijnen Talent Acquisition & Development Expert bob.stijnen@dhl.com 0633052631 DHL Finance Services B.V. Pierre de Coubertinweg 5 6225 XT Maastricht

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Responsibilities

As a Customer Support Backline Agent, you will handle, investigate, and resolve customer inquiries in a timely and professional manner. You will also act as a subject matter expert in billing and duty-related queries within Accounts Receivables.