or our Client Projects and Consulting business unit within the Outsourcing Services Tribe (CPCOUS), we are looking for a Customer Support Specialist for Banking Processes (m/f/d) in Karlsruhe, either full-time or part-time (minimum 30 hours per week). Here you will work with 8 colleagues across multiple locations and with various interfaces. 

Your tasks with perspectives

• You will be responsible for managing the active processes and transaction templates in our core banking system for our customers.
• You enjoy handling customer orders in a service-oriented manner and communicating with customers via email.
• You will implement changes in new releases of our banking software and contribute to the optimization and modeling of process templates.
• As part of the digitalization process, you will actively contribute to the further development of our services for our customers.
• Being willing to travel for approximately 30 days per year is not a problem for you.
•  

Your personality with profile

• You have a completed degree in economics and several years of relevant professional experience (2 to 6 years) or training as a bank clerk and many years of relevant professional experience (more than 6 years) or comparable qualification.
• You have good banking expertise with a focus on asset management processes and understand the organizational structure and processes of a bank.
• You have a strong interest in your personal, methodological and (IT) professional development and proactively share your knowledge.
• You have fluent German skills (at least C1 level) and good English skills (B2 level).
• Your strong customer and service orientation makes it easy for you to communicate with customers.
• Assertiveness and your meticulous, structured work style complete your profile.
•  

Our advantages at a glance 

In addition to an attractive salary and 30 days of vacation, we offer you the following benefits: 

• Flexible working: We work in a balanced hybrid mix of remote work and presence in modern office environments (activity-based working).
• Work-life balance: With our individual working time models such as part-time work, the option of full-time work between 30-40 hours and our lifetime working time account (sabbatical and/or leave of absence before retirement) you will find the right balance.
• Balancing private life and career: We offer you a family budget and support in special family situations such as caring for family members.
• Individual benefits: In addition to a company pension scheme (subsidized BAV), you have the choice between bike leasing, IT hardware leasing, capital-forming benefits and/or an additional day off as well as other options.
• Onboarding: Guided and individualized training with a mentor, as well as regular feedback sessions with your People Lead, will support you as you settle in. We also welcome you to our welcome event, #enter.
• Health Management – ​​Health, Family and Life: We support and guide you through our programs, including collaborations with the family cooperative and voiio. Enjoy a diverse range of meals in our company restaurants and connect with others through our sports activities.
• Career model and further training: In our development dialogues you discuss your professional, methodological and personal career goals and pursue them using our diverse range of further training opportunities.
• Our company values: Respectful, open and honest, responsible, supportive of one another and results-oriented – guided by team spirit, customer focus and the desire for innovation and intensive knowledge exchange.
• Future security and job security: As a cooperative company with decades of experience, we are pioneers of digital transformation in the banking world and a systemically important employer.
• Kununu: We are a Top Company 2026 and proud of a Kununu score of 4.3 and a recommendation rate of ≥ 90%.

Please use our application portal exclusively for your application - CV and essential (work) certificates are required.

We're looking forward to hearing from you. Apply now!

#atruvia #it-jobs #wearehiring #newwork #LI-hybrid #LI-AT1 #customersupport #customersatisfaction #customerfocus

Reference number: 2374

or our Client Projects and Consulting business unit within the Outsourcing Services Tribe (CPCOUS), we are looking for a Customer Support Specialist for Banking Processes (m/f/d) in Karlsruhe, either full-time or part-time (minimum 30 hours per week). Here you will work with 8 colleagues across multiple locations and with various interfaces. 

Your tasks with perspectives

• You will be responsible for managing the active processes and transaction templates in our core banking system for our customers.
• You enjoy handling customer orders in a service-oriented manner and communicating with customers via email.
• You will implement changes in new releases of our banking software and contribute to the optimization and modeling of process templates.
• As part of the digitalization process, you will actively contribute to the further development of our services for our customers.
• Being willing to travel for approximately 30 days per year is not a problem for you.
•  

Your personality with profile

• You have a completed degree in economics and several years of relevant professional experience (2 to 6 years) or training as a bank clerk and many years of relevant professional experience (more than 6 years) or comparable qualification.
• You have good banking expertise with a focus on asset management processes and understand the organizational structure and processes of a bank.
• You have a strong interest in your personal, methodological and (IT) professional development and proactively share your knowledge.
• You have fluent German skills (at least C1 level) and good English skills (B2 level).
• Your strong customer and service orientation makes it easy for you to communicate with customers.
• Assertiveness and your meticulous, structured work style complete your profile.
•  

Our advantages at a glance 

In addition to an attractive salary and 30 days of vacation, we offer you the following benefits: 

• Flexible working: We work in a balanced hybrid mix of remote work and presence in modern office environments (activity-based working).
• Work-life balance: With our individual working time models such as part-time work, the option of full-time work between 30-40 hours and our lifetime working time account (sabbatical and/or leave of absence before retirement) you will find the right balance.
• Balancing private life and career: We offer you a family budget and support in special family situations such as caring for family members.
• Individual benefits: In addition to a company pension scheme (subsidized BAV), you have the choice between bike leasing, IT hardware leasing, capital-forming benefits and/or an additional day off as well as other options.
• Onboarding: Guided and individualized training with a mentor, as well as regular feedback sessions with your People Lead, will support you as you settle in. We also welcome you to our welcome event, #enter.
• Health Management – ​​Health, Family and Life: We support and guide you through our programs, including collaborations with the family cooperative and voiio. Enjoy a diverse range of meals in our company restaurants and connect with others through our sports activities.
• Career model and further training: In our development dialogues you discuss your professional, methodological and personal career goals and pursue them using our diverse range of further training opportunities.
• Our company values: Respectful, open and honest, responsible, supportive of one another and results-oriented – guided by team spirit, customer focus and the desire for innovation and intensive knowledge exchange.
• Future security and job security: As a cooperative company with decades of experience, we are pioneers of digital transformation in the banking world and a systemically important employer.
• Kununu: We are a Top Company 2026 and proud of a Kununu score of 4.3 and a recommendation rate of ≥ 90%.

Please use our application portal exclusively for your application - CV and essential (work) certificates are required.

We're looking forward to hearing from you. Apply now!

#atruvia #it-jobs #wearehiring #newwork #LI-hybrid #LI-AT1 #customersupport #customersatisfaction #customerfocus

Reference number: 2374