Customer Support at Barker's

Pleasant Valley, Canterbury Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Data analysis, Excel, Inventory management, Order processing, Sales reporting, KPI reporting, Communication, Attention to detail, Forecasting, Stock management, Administrative support

Industry

Food and Beverage Services

Description

Are you passionate about delivering exceptional customer service and love working in a fast-paced, collaborative environment? Barkers Fruit Processors is looking for a proactive and detail-oriented individual to join our Sales team as a Customer Support. About Us Nestled at the foot of the Four Peaks Mountain Range in Geraldine, Barker’s has proudly operated from the corner of the original family farm since 1969. With over 220 employees at our head office and factory, we offer diverse and exciting job opportunities in a truly unique setting. Come be part of a passionate team crafting delicious, high-quality products loved across New Zealand and beyond! About the Role Barker’s is seeking a dedicated and enthusiastic Customer Support specialist to join our growing team. This is an exciting opportunity to work with a respected organization committed to providing exceptional customer service. If you thrive in a fast-paced environment and are passionate about helping others, we want to hear from you! This role is responsible for: Processing customer sales orders and work orders in internal systems Communicating order status and delivery timelines to customers Ensuring timely and accurate invoicing, including Certificates of Analysis Logging and managing customer complaints, and coordinating with Quality for resolution Collecting and updating customer sales forecasts monthly Monitoring stock levels and generating reports to support S&OP meetings Maintaining accurate pricing and product data Supporting new product launches and deletions, communicating timelines to customers Assisting the Sales Manager and Key Account Manager with data analysis, and customer communications · Prepare and automate monthly/quarterly sales KPI reporting and insights to support monthly S&OP and quarterly sales reviews. · Maintain and improve sales data dashboards, identifying trends and issues to support decision-making. What We’re Looking For: Minimum 3 years’ experience in customer service, administration, or Customer Support Strong Excel skills and confidence with data analysis Familiarity with inventory management systems Excellent written and verbal communication skills with a customer-friendly tone High attention to detail and accuracy in data entry A proactive, self-driven attitude with the ability to use initiative A friendly, approachable personality and ability to work well with others Willingness to challenge the status quo and contribute ideas Understanding of forecasting, stock management, and order processing What We Offer · Purpose-led work – Support a team that delivers quality products and great service to customers across New Zealand and beyond. · Collaboration and care – Join a friendly, supportive culture where people work together and back each other. · Learn and grow – Build your skills with training, coaching and opportunities to take on more responsibility over time. · Purpose, people and place – Enjoy working in a unique Geraldine setting at the foot of the Four Peaks, in a business that cares about its community and future. How to Apply Submit your resume and a brief cover letter outlining your interest and relevant experience. We welcome applicants from all backgrounds and experiences. Barker’s is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

The role involves processing customer sales orders, managing delivery timelines, and maintaining accurate invoicing and product data. Additionally, the specialist will generate sales KPI reports and support the Sales Manager with data analysis and customer communications.