QUALIFICATIONS & EXPERIENCE:

· The ideal candidate will have at least 2 years customer service experience, preferably in the manufacturing sector.
· Experience in Accounts Payable / Accounts Receivable is desirable

PERSON/SKILLS REQUIRED:

• Excellent written and verbal communication and interpersonal skills
• Proficient in the use of IT, with strong knowledge of Excel and Powerpoint
• Excellent attention to detail
• Ability to work on own initiative and proactively resolve issues
• Flexible attitude and ability to multitask
  Job Types: Full-time, Specified-purpose
  Contract length: 12 months
  Pay: €35,000.00-€40,000.00 per year

Benefits:

• Company events
• Company pension
• Employee assistance program
• Employee discount
• On-site parking
• Wellness program

Experience:

• Customer Service: 2 years (required)

Location:

• Dundalk, CO. Louth (preferred)

Work Location: In person
Application deadline: 31/07/2025
Reference ID: CS1-2025
Expected start date: 21/09/202

ROLE: CUSTOMER SUPPORT ASSOCIATE – MATERNITY COVER

Overall Objective: As a key member of the Customer Service team the Customer Support Associatewill provide a professional and focused service to Bellurgan’s customers
Reporting to: Global Account Manager

RESPONSIBILITIES & DUTIES:

• Process all orders on internal ERP system; and maintain customer portals
• Confirm all orders with the customer, liaise with key customer contacts throughout production and delivery process, deal with all customer queries and keep the customer informed
• Lead-time management and review
• Revision and price control
• Report customer requirements to production and liaise with production and planning to ensure smooth processing of orders
• Management of reschedules
• Organise shipping; liaise with carriers, generate documentation/packing slips and resolve delivery issues
• Work with customer account manager to ensure Key Performance Indicators (KPIs) are met
• Develop and generate reports for relevant management reviews; including customer forecasts, key metric reporting and sales targets
• RFQ management
• Obtain, analyse and review customer scorecards
• Escalate customer issues and complaints to the Customer Account Manager
• Any other duties as reasonably required