our daily work routine

• As a member of our support team, you will be the telephone contact person for customer inquiries and booking services in the area of ​​flights, demonstrating a strong customer focus.
• You will handle flight-specific customer inquiries, bookings, rebookings, cancellations and additional bookings by phone and email, making targeted use of your communication skills .
• Providing support to our customers with questions and bookings regarding our Lanes & Planes tool, as well as offering assistance within our system, will be part of your daily routine.
• You will also handle back-office tasks such as creating and modifying bookings with a high degree of self-management.
• You will independently find a solution to all customer requests, contributing your problem-solving skills , resilience , and results-orientation – no matter how stressful the situation.
• You are a trusted contact person for our customers at night and remain calm and focused even with a high volume of inquiries.
• 
  
• Night shift service hours:
• Our service hours during the night shift are from 6:00 PM to 7:00 AM. Either from 6:00 PM to 2:30 AM or from 10:30 PM to 7:00 AM. 

Your profile

• You can demonstrate a completed vocational training in tourism or a comparable degree.
• You have already gained at least 1 year of professional experience in customer service in a B2B environment.
• You already have experience using Amadeus, particularly in areas such as rebookings, ticket changes, queue management, and refunds. Basic knowledge of Farelogix SPRK is desirable.
• Ideally, you have already worked with some of our project management and communication tools (e.g. Zendesk, Slack, Notion, etc.).
• You have fluent German and good English skills, both spoken and written.
• You are characterized by a strong service and customer focus as well as a high degree of communication skills.
• You impress with your analytical thinking and a structured approach to finding solutions.
• Even in challenging situations, you maintain an overview thanks to your stress resistance.
• Your work style is characterized by independent organization , a sense of responsibility, and a clear focus on goals and results.
• 
  
• 
  

our daily work routine

• As a member of our support team, you will be the telephone contact person for customer inquiries and booking services in the area of ​​flights, demonstrating a strong customer focus.
• You will handle flight-specific customer inquiries, bookings, rebookings, cancellations and additional bookings by phone and email, making targeted use of your communication skills .
• Providing support to our customers with questions and bookings regarding our Lanes & Planes tool, as well as offering assistance within our system, will be part of your daily routine.
• You will also handle back-office tasks such as creating and modifying bookings with a high degree of self-management.
• You will independently find a solution to all customer requests, contributing your problem-solving skills , resilience , and results-orientation – no matter how stressful the situation.
• You are a trusted contact person for our customers at night and remain calm and focused even with a high volume of inquiries.
• 
  
• Night shift service hours:
• Our service hours during the night shift are from 6:00 PM to 7:00 AM. Either from 6:00 PM to 2:30 AM or from 10:30 PM to 7:00 AM. 

Your profile

• You can demonstrate a completed vocational training in tourism or a comparable degree.
• You have already gained at least 1 year of professional experience in customer service in a B2B environment.
• You already have experience using Amadeus, particularly in areas such as rebookings, ticket changes, queue management, and refunds. Basic knowledge of Farelogix SPRK is desirable.
• Ideally, you have already worked with some of our project management and communication tools (e.g. Zendesk, Slack, Notion, etc.).
• You have fluent German and good English skills, both spoken and written.
• You are characterized by a strong service and customer focus as well as a high degree of communication skills.
• You impress with your analytical thinking and a structured approach to finding solutions.
• Even in challenging situations, you maintain an overview thanks to your stress resistance.
• Your work style is characterized by independent organization , a sense of responsibility, and a clear focus on goals and results.