POSITION SUMMARY

Report to the Customer Support Center Manager (CSCM) and are responsible for providing technical assistance and problem-solving support to customers. They are responsible for the provision of additional services and carry out support activities for the service organisation.
This role requires a great attitude to problem solving, knowledge of technologies and machines, in-depth knowledge of programming and software design, and proven experience in a technical role.

REQUIRED SKILLS AND ABILITIES

• Good knowledge of English (knowledge of a second language is also welcome)
• Proactivity, Customer orientation
• Excellent analytical and problem-solving skills
• Attitude to teamwork
• Availability to travel and to make shifts on call
• Flexibility and resistance to stress
• Excellent knowledge of the office package, especially Excel
• In-depth knowledge of programming applied to the automation field
• Good knowledge of C++ and Visual Studio
• Good S7/TiaPortal programming skills (Rockwell welcome)
• Good knowledge of Profibus Profinet and LAN networks
• Reading and understanding electrical and mechanical drawings (Basic)

RESPONSIBILITIES

To ensure a timely response to the requests of the customers - for which they are the technical reference point – and to guarantee the provision of ancillary services.

MAIN TASKS

• To collect and respond to calls for from Customers.
• To manage support tickets assigned to them until resolved.
• To interface with the Customer in order to identify and resolve technical issues.
• To support the Spare Parts Department for the procurement of materials.
• To report the assistance intervention for the purpose of informing the Customer and drafting a historical database for consultation.
• To set up, execute and control the design of plant modernization orders.
• To be available for short periods of travel
• To make themselves available outside working hours during their on-call shift.