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Customer Support Center Representative at Security Federal Bank

Aiken, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Telephone Support, Online Chat Support, Account Information, Issue Resolution, Troubleshooting, Online Banking Access, Account Maintenance, Product Recommendation, Service Recommendation

Industry

Banking

Description

Description The Customer Support Center Representative is responsible for delivering exceptional service to bank customers by telephone and online chat in an efficient, accurate, and professional manner. The Representative provides account information, researches and resolves customer requests, troubleshoots online banking access issues, and performs a variety of account maintenance functions. The role also includes identifying customer needs and recommending appropriate bank products and services. Requirements The Customer Support Center operates seven days a week, aligned with 7-day branch schedules. Agents are scheduled to work weekdays and Saturdays on a rotating basis; with Sunday coverage offered on a volunteer basis only. Flexibility in scheduling, including evenings and weekends, is required to meet customer and operational needs. Bi-lingual experience a plus. Competitive salary and benefits package available. EEO.

Responsibilities

The Customer Support Center Representative is responsible for delivering exceptional service to bank customers via telephone and online chat, ensuring efficiency, accuracy, and professionalism. This includes providing account information, researching and resolving requests, troubleshooting online banking access, and performing account maintenance functions.