JOB SUMMARY

We are seeking a dedicated and detail-oriented Customer Support Coordinator to join our team. This role is essential in providing exceptional customer service and support to our clients, ensuring their needs are met efficiently and effectively. The ideal candidate will possess strong communication skills, be proficient in data entry, and have the ability to analyze customer inquiries to provide optimal solutions. Multilingual abilities, particularly in English and Spanish, are highly valued as they enhance our service capabilities.

SKILLS

• Strong data entry skills with attention to detail.
• Bilingual proficiency in English and Spanish is preferred; multilingual candidates are encouraged to apply.
• Excellent communication skills, both verbal and written.
• Proven customer service experience with a focus on resolving issues promptly.
• Ability to analyze information and provide actionable insights based on customer interactions.
• Familiarity with upselling techniques to enhance customer experience.
• Strong phone etiquette that reflects professionalism and empathy towards customers. Join us as we strive to deliver outstanding service while fostering a positive work environment!
  Job Types: Full-time, Part-time
  Pay: $45,644.02-$83,300.45 per year
  Expected hours: 30 – 40 per week

Benefits:

• Disability insurance
• Extended health care
• Vision care
• Work from home

Work Location: Remot

• Serve as the primary point of contact for customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services while maintaining a high level of customer satisfaction.
• Perform data entry tasks to ensure all customer interactions are logged accurately in our systems.
• Utilize analysis skills to identify trends in customer feedback and suggest improvements.
• Engage in upselling opportunities by understanding customer needs and recommending appropriate products or services.
• Maintain professionalism through effective phone etiquette and clear communication.
• Collaborate with sales teams to support ongoing customer relationships and drive sales initiatives.