Customer Support Clerk at Berkheimer Tax Innovations

Lock Haven, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

14.0

Posted On

18 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Attention to Detail, Problem Solving, Communication, Time Management, Research Skills, Adaptability, Emotional Intelligence

Industry

Financial Services

Description

Description HEAD INTO THE NEW YEAR WITH A CAREER AT BERKHEIMER! Berkheimer Tax Innovations, a successful Pennsylvania tax collection and administration company, is seeking adaptable and motivated individuals to join our Lock Haven, PA team as Customer Support Clerks! WHAT YOU'LL DO: Answer taxpayer inquiries in person & over the phone Research, maintain, & update tax accounts based on information provided Process tax forms/mail & post payments to proper accounts Complete all tasks in a timely manner while meeting company standards Additional duties may be assigned SCHEDULE + LOCATION: Start date: December 1st, 2025 Full-time schedule: Monday - Friday, 8:00 am - 4:00 pm No weekends! On-site in our Lock Haven, PA office Once released from training (~4-6 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained PAY + BENEFITS: $ 14.00/hour + monthly incentive opportunities! On the job, paid training to help you succeed Medical, Dental, Vision & Life Insurance Wellness Program including physical, emotional, and financial wellness Paid Holidays, Vacation, Sick, and Personal Time 401(k) with Profit Sharing Employee Assistance Program Voluntary Benefit Plans FSA & HSA Options Casual business work environment Travel Insurance Requirements High School Diploma or equivalent 0 - 6 months related experience and/or training Reliable transportation to outer offices and tax sit-ins Ability to manage difficult or emotional customer situations Strong attention to detail with high levels of accuracy Situation analysis and problem-solving skills Ability to sit for long periods of time WHY WORK FOR BERKHEIMER TAX INNOVATIONS? You will be part of a company that has been supporting your local communities for over 80 years. The dedication to our communities is just as important as our dedication to our employees. At Berkheimer Tax Innovations you will be a valued member of our team. We provide extensive top-of-the-line training, a supportive team environment, and resources to contribute to your overall success. Berkheimer Tax Innovations is an Equal Opportunity Employer. All positions require a successful reference check, criminal background check and drug screen.

Responsibilities

The Customer Support Clerk will answer taxpayer inquiries in person and over the phone, research and update tax accounts, and process tax forms and payments. Additional duties may be assigned as needed.