Customer Support Clerk at Berkheimer Tax Innovations

Bangor, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

14.0

Posted On

30 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tax Account Maintenance, Customer Inquiry Response, In-Person Service, Telephone Communication, Data Entry, Payment Processing, Time Management, Attention to Detail, Accuracy, Situation Analysis, Problem-Solving, Handling Difficult Customers, Reliable Transportation, Tax Form Processing

Industry

Financial Services

Description

Description For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we’re proud to be the state’s largest tax collector. We are currently seeking Customer Support Clerks to join our team in our Bangor, PA office. This is a great opportunity for detail-oriented individuals to start and grow their careers with paid training, hands-on support, and ongoing learning. WHAT YOU'LL DO: As a Customer Support Clerk, you will serve as a point of contact for taxpayers by addressing questions, providing account assistance, and verifying that accounts remain accurate and in good standing. Answer taxpayer inquiries in person & over the phone Research, maintain, & update tax accounts based on information provided Process tax forms/mail & post payments to proper accounts Complete all tasks in a timely manner while meeting company standards Additional duties may be assigned SCHEDULE + LOCATION: Start date: February 16th, 2026 Full-time schedule: Monday - Friday, 8:00 am - 4:00 pm On-site in our Bangor, PA office Once released from initial training (~4-6 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained PAY + BENEFITS: Pay Rate: $ 14.00/hour + monthly incentive opportunities! Medical, Dental, Vision & Life Insurance Paid Holidays, Vacation, Sick, and Personal Time Wellness Program including physical, emotional, and financial wellness 401(k) with Profit Sharing Employee Assistance Program Voluntary Benefit Plans FSA & HSA Options Travel Insurance Business casual work environment Requirements High School Diploma or equivalent 0 - 6 months related experience and/or training Reliable transportation to outer offices and tax sit-ins Ability to manage difficult or emotional customer situations Strong attention to detail with high levels of accuracy Situation analysis and problem-solving skills Ability to sit for long periods of time ABOUT BERKHEIMER TAX INNOVATIONS While our advanced systems set the standard in the industry, we know that true success comes from our people—their dedication, teamwork, and commitment to excellence. At Berkheimer, you’ll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at hab-inc.com. Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen.

Responsibilities

The Customer Support Clerk will act as the primary contact for taxpayers, addressing questions, providing account assistance, and ensuring account accuracy. Responsibilities include answering inquiries in person and over the phone, researching and updating tax accounts, and processing payments.