Customer Support Clerk at J&B Industrial Services

Lubbock, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

19.0

Posted On

03 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Customer Service, Proofreading, Order Processing, Inventory Management, Communication, Document Scanning, Invoicing, Mail Management, Phone Support

Industry

Description

SUMMARY Under minimal supervision, perform all duties related to data entry while performing normal duties. ESSENTIAL DUTIES AND RESPONSIBILITIES (include the following; however, other duties may apply.) Responsible for the accuracy and proofing of all data entry information. Enter all data as required to process and complete customer orders, purchase orders, receipts, shipments, invoices, and others as needed. Communicate professionally and courteously directly with customers as required to provide estimates, process orders, resolve issues, answer questions, etc. Scan all order documents and electronically attach them to the system. Answer all inbound calls. Provides courteous and professional service to customers. Order, inventory, and track inventory and supplies. Manage and distribute incoming and outgoing mail, including daily invoices. Performs other related duties in support of the office as assigned by management. Employee/applicants who receive offers of employment will be tested for controlled substances as a pre-condition for employment. The sample collection and testing will be for controlled substances. A positive test result for controlled substances will render an applicant disqualified for employment. Negative and positive results will be reported to CSJB Holdings, Inc. If the results are positive, the controlled substance will be identified. The results will not be released to any other parties without an applicant's written authorization. CSJB Holdings, Inc. will investigate applicants background and qualifications for purposes of evaluating whether an applicant is qualified for the position for which they are applying. CSJB Holdings, Inc. will utilize an outside firm or firms to assist it in checking such information, and applicants specifically authorize such an investigation by information services and outside entities of the company's choice. Applicants may withhold their permission and that in such a case, no investigation will be done, and their application for employment will not be processed further.

Responsibilities

The clerk is responsible for accurate data entry, processing customer orders, and managing inventory and office mail. They also provide professional customer support by answering inbound calls and resolving inquiries.