ABOUT US:

We create extraordinary experiences, we create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better. This is a world where we bring together our love for the natural environment and our care for one another. This is where you’ll discover something new, every day.

THE ROLE:

Join us as a Customer Support Consultant in Funeral Services, where you will play a pivotal role in ensuring the seamless coordination of burial, cremation, and funeral services across our cemetery locations. This is a part time position working 3 days per week where you will be the first point of contact for funeral directors and external stakeholders, providing exceptional customer service and support throughout the entire funeral process. This role requires a high level of empathy, excellent time management skills, and the ability to work both autonomously and as part of a team.

RESPONSIBILITIES:

• Welcome and assist external stakeholders, ensuring compassionate care and smooth service facilitation.
• Collaborate with funeral directors and the Customer Experience team to meet family needs.
• Oversee cemetery operations and maintain high standards of occupational health and safety.
• Ensure smooth transactions and documentation processes for all funeral services.
• Support funeral directors in escorting hearses to designated locations.
• Address general public queries and escalate complaints where necessary.
• Ensure all IT and AV equipment is functional and coordinate with the IT department for any issues.