WE’RE SEARCHING FOR A SUPPORT CONSULTANT TO JOIN OUR SUPPORT TEAM TO HELP SHAPE THE FUTURE OF HEALTHCARE INNOVATION.

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What You Will Do:

Reporting to the Service Desk Team Leader, you will play a vital role within our German team, providing essential support for RLDatix software products in German hospitals. Your role includes:

• Acting as the first line of support for customer inquiries through various channels, including calls, emails, and the customer portal.
• Analyzing and resolving IT issues within hardware/software in 1st and 2nd Level Support, escalating to 3rd Level Support as necessary.
• Quickly and efficiently resolving support requests to minimize downtime and maintain user productivity.
• Offering continuous support and expert advice to customers on our application suite, facilitating product usage and enhancements.
• Providing administrative support for server setups (Windows/Linux) and networking to improve software functionality and reliability.
• Documenting and managing support processes through our service tools to uphold high service standards.

Who We Are Looking For:

We’re seeking candidates who are not only technically proficient but also deeply committed to making a difference in healthcare through excellent customer service. Ideal candidates should have:

• A degree in IT, Computer Science, Business Informatics, or a related field, or equivalent IT training.
• A willingness to engage with our proprietary development tools.
• Strong conceptual and analytical skills, with the ability to work independently.
• Expertise in the configuration of LINUX and Windows (on premise and cloud based) servers, along with networking skills (LAN, WLAN, VPN).
• A professional demeanor, focused on customer satisfaction and teamwork.
• Initiative, excellent self-organization, assertiveness, and flexibility.

What We Offer:

By joining RLDatix, you’ll be part of a dynamic team contributing to a global leader in healthcare safety. We offer:

• A meaningful role in supporting customers, directly contributing to the enhancement of healthcare safety and quality.
• Flexible working hours and the option for remote work to support your work-life balance.
• A collaborative, supportive work culture with flat hierarchies and quick decision-making.
• An experienced mentor to guide you through the onboarding process, ensuring a smooth transition into our team.

This position is an exceptional opportunity for those passionate about using technology to improve healthcare. As part of RLDatix, you will not only advance your career but also contribute to a safer, better healthcare system.

• Acting as the first line of support for customer inquiries through various channels, including calls, emails, and the customer portal.
• Analyzing and resolving IT issues within hardware/software in 1st and 2nd Level Support, escalating to 3rd Level Support as necessary.
• Quickly and efficiently resolving support requests to minimize downtime and maintain user productivity.
• Offering continuous support and expert advice to customers on our application suite, facilitating product usage and enhancements.
• Providing administrative support for server setups (Windows/Linux) and networking to improve software functionality and reliability.
• Documenting and managing support processes through our service tools to uphold high service standards