Customer Support Consultant, Tier 2 - English | 413358 at 3Shape

Kyiv, , Ukraine -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer-Oriented Approach, Technical Background, Communication Skills, Problem-Solving Skills, Logical Thinking, Result-Oriented, Stress-Resistant, Self-Development, Multitasking, Empathy

Industry

Medical Device

Description

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world. 3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland. We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities. 3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities. If you are looking for stability in your future, we are the right place for you. We are looking for a Customer Support Consultant to join our professional and multicultural team, who will share our interest in solving problems and building good relationships with our reselling partners and end-users around the world. Areas of responsibility: Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events. Solving and escalating tech issues Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM Interact with other departments and escalate customer feedback further You should possess the following skills: Customer-oriented approach Previous technical background in IT support or related field Good communicator with the ability to ask and listen Good verbal and writing skills at an upper-intermediate level in English and Ukrainian Problem-solving and logical thinking skills Result-oriented and stress-resistant Aspiration to self-development and willingness to grow Professional, multitasking, and empathetic skills Being part of us means: Meaningful work that helps to change the future of dentistry Work in a unique, professional, friendly, and supportive environment Constant professional growth and development A healthy work-life balance Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves, etc Breakfasts and lunches in the office Good working conditions in a comfortable office in UNIT.City A parking lot with free spaces for employees Occasional business trips to Western Europe Opportunity to become a part of the success that 3Shape has created over the past 25 years For more information, visit our web-site: www.3shape.com or contact by email recruit-ua@3shape.com.

Responsibilities

Provide efficient technical support on 3Shape hardware and software through various communication channels. Handle support cases by collecting relevant information and interacting with other departments.