Customer Support Coordinator at Aston Carter

Pompano Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

20.0

Posted On

25 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Analytical Skills, Communication Skills, Time Management, Organizational Skills, Problem Solving, SAP, Microsoft Office, Excel, Word, PowerPoint, Oracle, Teamwork, Flexibility, Coachable

Industry

Staffing and Recruiting

Description

Customer Support Coordinator -- Deerfield Beach, FL On-Site, Monday-Friday Description The CUSTOMER SUPPORT COORDINATOR will be the HUB’s administrative support function in all things driven by customers; billing, sales, and bids to name a few. Responsibilities: • Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority • Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow up of product returns and load diversions • Use problem solving techniques to resolve issues, know when to engage others • Use of SAP, JWS, and Systech software • Set up and maintain customer master price list for external and internal sales in multiple systems • Maintain all customer master files as it pertains to fuel surcharge, freight, set up of new ship to locations • Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers • Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters • Copy, file, search archives and retrieve tickets for assigned accounts • Cross-train and provide support in multiple capacities within the team Additional Skills & Qualifications • 2+ years administrative experience and Associates Degree/Bachelor’s Degree preferred • Strong Customer Service or accounting related experience preferably in a Sales environment • Analytical and communication skills to deliver best results • Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP) • Strong team concept skills required • Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required • Ability to prioritize work projects • Flexible, interested in trying new techniques; coachable Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Deerfield Beach,FL. Application Deadline This position is anticipated to close on Nov 7, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Responsibilities

The Customer Support Coordinator will manage customer accounts, including billing issues and product returns. They will also communicate with various departments to ensure customer satisfaction and maintain accurate records.