Customer Support Coordinator at Celsius

Boca Raton, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support Operations, Direct-to-Consumer, Inquiry Management, Follow-up Coordination, Documentation, CRM Systems, Communication, Escalation Management, Organizational Skills, Time Management, Problem Solving, Reporting, Product Knowledge, Policy Knowledge, Promotional Readiness

Industry

Food and Beverage Retail

Description

If you’re reading this on your way from 5am spin class to festival fast-pass, you’re CELSIUS®— an everyday hustler with the essential energy to aim high, live fit, and go the extra mile wherever your goals take you. Joyful by design, sunny by nature, and unapologetically bold. If your bestie has you saved in their phone as “Icon,” you’re Alani Nu — confident, colorful, and bringing main-character energy to every moment. SoCal in your soul, attitude in your stride. If gravity doesn’t stop you and “impossible” sounds more like “dare you,” you’re Rockstar®— a born rebel, raising the bar with mind-body energy and zero compromise. --- Together, we’re Celsius Holdings, Inc.— a global CPG company united by three powerhouse brands and one incredibly talented team. At Celsius, we pride ourselves on empowering our people. Every employee has stake in our success. We create a collaborative culture built on inclusivity, innovation, and a belief that great ideas can come from anywhere. And we’re on our way to building something bigger: a category where energy isn’t just consumed, it’s lived—where performance meets personality, brand becomes community, and every can crack sparks a statement. This is the future of modern energy. This is Celsius. Ready to take your career to the next level? Join our team and redefine what it means to be energized. Customer Support coordinator – Alani Nu On-site: Based in Boca Raton, FL or Louisville, KY Travel Requirements: N/A People Management Responsibilities: No Role Type: Full-Time Position Overview The Customer Support Coordinator plays a key role in executing day-to-day Customer Support operations for Alani Nu’s direct-to-consumer business. This role is responsible for managing incoming inquiring, coordinating follow-ups, and maintaining accurate documentation across support systems. The ideal candidate is highly organized, detail-oriented, and customer-focused, with the ability to manage multiple tasks efficiently in a fast-paced environment. Requirements 1-2 years of experience in Customer Support or Customer Experience within a high-volume CPG or e-commerce environment. Strong written and verbal communication skills, including escalation management. Excellent organizational and time management abilities Ability to manage multiple priorities in a fast-paced environment. Customer-first mindset with a positive, solution-oriented attitude. Key Responsibilities Respond to customer inquiries in a timely and professional manner. Resolve routine questions related to orders, shipping, billing, and product information. Escalate complex or sensitive cases to a Specialist or Manager as needed. Ensure accurate documentation of all customer interactions within CRM systems. Troubleshoot customer issues and escalate complex cases when necessary. Assist in compiling weekly or monthly customer service reports. Participate in testing new support tools or workflow changes. Support launch and promotional readiness by becoming knowledgeable about the product and preparing necessary messaging. Maintain knowledge of products, policies, and promotions. Identify patterns in customer feedback and proactively suggest improvements or solutions. Assist with special projects related to launches, peak season readiness, and other initiatives as assigned. Maintain response-time standards and service-level expectations are consistently met during both steady-state operations and peak demand periods. Comprehensive Medical, Dental & Vision benefits Long- and short-term disability Life insurance 10 Vacation days per year subject to accrual policy 11 Company paid holidays 401(k) with Company match Identity theft and legal services The base pay range for this position is for a successful candidate within the state listed. The successful candidate’s actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience. Celsius is a total rewards company. This position may be eligible for other compensation, including bonuses and Restricted Stock Units (subject to company plans). Celsius Holdings, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. We believe strongly in fostering a safe, fair and respectful work environment. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please reach out to careers@celsius.com. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Responsibilities

The Customer Support Coordinator will manage daily customer support operations for Alani Nu's direct-to-consumer business by responding to inquiries, resolving routine issues related to orders and billing, and ensuring accurate documentation in CRM systems. This role also involves escalating complex cases, assisting with reports, and maintaining up-to-date product and policy knowledge.