Division: Utilities and Environment
Department: Water and Waste Operations
Term: 1 Permanent Full Time position available.
Closing Date: 08/20/2025
Labour Group: SCMMA
Posting: 4396

JOB SUMMARY

This position performs supervisory functions related to the Customer Service group and monitors public inquiries daily.

EDUCATION, TRAINING AND EXPERIENCE:

• Graduation from a recognized two-year, post-secondary program in a related field.
• Four to six years’ experience in customer service, including two years’ in a supervisory role.
• Possession of a valid, Class 5 Saskatchewan Driver’s Licence.
• Current driver’s abstract from SGI demonstrating a safe driving record.

KNOWLEDGE, ABILITIES AND SKILLS:

• Ability to supervise and develop staff.
• Ability to analyze data, identify underlying issues/problems, and recommend required changes.
• Ability to establish and maintain effective relationships with assigned staff and the public.
• Ability to communicate effectively orally and in writing.
• Skill in the use of a computer using the Microsoft Office suite.
  Weekly Hours: 36.67
  Salary Range: $71,064.48 to $83,177.52 CAD per annum (2023 rates)

• Supervises the activities of the Customer Service group, including all aspects of addressing and tracking public inquiries within the Customer Relationship Management/311 system.
• Supervises, schedules and trains assigned staff, and ensures duties are performed in accordance with City and Departmental policies and standards. Assists with the recruitment process
• and performs disciplinary action, as required.
• Oversees the Water and Waste Operations knowledge bases and maintains communication with internal stakeholders.
• Reviews and recommends improvements to customer service and tracking programs within the Division.
• Resolves issues, within the section, regarding customer concerns or questions related to policies and practices, and is responsible for a customer tracking system.
• Assists with the development of operating procedures, manuals and directives for the section and monitors and ensures accuracy in responses to public inquiries and implementation of policies.
• Performs the duties of the Customer Services Manager as required.
• Performs other related duties as assigned.