Hitchin, GB, SG4 0AB
May 29, 2025
Do you have a confident manner, excellent attention to detail and comfortable with the use of CRM systems or similar?

BUT THIS IS NOT JUST A JOB PROCESSING ORDERS…

We are looking for a responsible person who can take ownership of customer issues, collaborating with colleagues on queries, returns and various other items relating to customer service. As well as this you would be an internal support for our field based sales team. In time you will become a dormakaba product expert, keeping up to date on new developments and new products as they are released to the industry.

EXPERIENCE THAT MATTERS: YOUR SKILLS

• 2+ years of work experience in a similar customer service environment
• Demonstrate the ability to understand products, and their life cycle
• Knowledge of SAP desirable, previous experience of a CRM system essential
• Have strong communication and organisation skills
• High level of self-motivation

Our Customer Support Coordinators ensure that our clients get the right products on time and every time, helping the customer with different product options and making sure that we maintain or excellent reputation within the construction industry. Your main responsibilities are to focus and deliver sales support to a range of customers who are looking to use dormakaba products and systems in their own projects. You would be talking directly with our customers and taking orders via email, checking the details and specifications against the requirements.