Are you a natural organiser with a flair for communication and a passion for delivering outstanding customer service?
At Gentex Europe, we design and manufacture world-leading systems that protect people and mission-critical operations across the defence and industrial sectors. As part of the global Gentex Corporation, we’re proud to combine innovation, precision, and purpose in everything we do — and we’re now looking for an experienced, driven Customer Support Administrator to help us do just that.

As a key member of our Customer Support team, you’ll take ownership of the full customer order lifecycle — from order entry through to delivery. Your mission: ensuring accuracy, timely updates, and an exceptional customer experience.

• Accurately input and process orders using SAP
• Liaise with customers via email and phone to resolve queries and provide updates
• Collaborate with Sales, Planning, Quality, and Logistics to ensure delivery in full and on time (DIFOT)
• Manage product returns, claims, and shipment bookings
• Maintain clean, up-to-date customer records in our CRM system
• Support with general admin where neede

As a key member of our Customer Support team, you’ll take ownership of the full customer order lifecycle — from order entry through to delivery. Your mission: ensuring accuracy, timely updates, and an exceptional customer experience.

• Accurately input and process orders using SAP
• Liaise with customers via email and phone to resolve queries and provide updates
• Collaborate with Sales, Planning, Quality, and Logistics to ensure delivery in full and on time (DIFOT)
• Manage product returns, claims, and shipment bookings
• Maintain clean, up-to-date customer records in our CRM system
• Support with general admin where needed