Reporting to the Pre-Site Manager, your responsibilities will include:

• Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction process
• Deliver exceptional customer service, build and maintain customer relationships
• Continuously providing updates to your customers
• Maintain a high degree of accuracy recording customer project details
• Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
• Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
• Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
• Assist with all Customer Support related tasks