ABOUT INTELLIGENCEBANK

IntelligenceBank is the leading digital asset management and marketing operations software solution for brands in regulated markets. Used by over 1m+ users in 53 countries, IntelligenceBank uses AI and automation to help ensure brands get to market quickly, stay on brand and ensure regulatory compliance.
To support our ongoing growth have a newly created role for a Customer Support Coordinator.

Reporting to the Support Director, this role provides direct support and assistance to all IntelligenceBank customers and members of the IntelligenceBank Customer Success team as required. This support includes a variety of internal tasks and liaising with other IntelligenceBank teams as well as direct contact with IntelligenceBank customers via email, help desk support tickets, telephone and online meetings to troubleshoot and resolve customer issues with 6-star service. This role will be based in the US, with the customers based in Australia, the US and the UK. As such the hours of work will be:

• 10am - 7pm Central Time during US summer
• 8am - 5pm Central Time during US winter

Job Description

Reporting to the Support Director, this role provides direct support and assistance to all IntelligenceBank customers and members of the IntelligenceBank Customer Success team as required. This support includes a variety of internal tasks and liaising with other IntelligenceBank teams as well as direct contact with IntelligenceBank customers via email, help desk support tickets, telephone and online meetings to troubleshoot and resolve customer issues with 6-star service. This role will be based in the US, with the customers based in Australia, the US and the UK. As such the hours of work will be:

• 10am - 7pm Central Time during US summer
• 8am - 5pm Central Time during US winte

This remote role is ideal for someone with prior experience supporting SaaS solutions for enterprise clients. If you’re problem solver with excellent communication skills this role could be perfect for you! Read on to understand the other skills and experience we require.

• Proven web development coding skills (HTML, CSS, JS) is required.
• Passion for solving business and technology challenges
• Energetic, motivated and driven with highly developed relationship skills
• Excellent verbal and communication skills
• Well-developed mediation and negotiation skill
• Time and priority management skills
• You are a team player who thrives working both independently and with others
• Exposure to and familiarity with APIs, Postman, Zapier is an advantage
• Ability to work autonomously and as part of a team
• Highly organized, able to juggle multiple tasks at one time
• Reliable, consistent, positive and a fast learner with strong attention to detai