At Tennis Australia, we’re creating a more playful world through tennis – for everyone.
From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.
We’re a team of imaginative and passionate people who believe in the power of sport to make a difference. If you’re ready to help us serve up real impact, we’d love to hear from you.
We’re committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.
About the role
We are now looking for a Customer Support Coordinator to join our team on a permanent, full-time basis. In this role, you will play an integral part in the delivery of exceptional customer service and improving customer experience across all aspects of the business.

In this role you will be responsible for:

• Delivering exceptional customer service across multiple channels, including in-person, phone, live chat, and email, ensuring a professional and friendly experience for all internal and external stakeholders
• Efficiently navigating and utilising various system platforms to support customer service operations
• Cultivating and maintaining positive relationships with customers and stakeholders
• Collaborating with team members in a dynamic, fast-paced environment
• Performing administration and planning tasks as required

About you

To be successful in this role you will have:

• Demonstrated experience in a customer service role, effectively supporting a diverse range of stakeholders
• Experience with various system platforms is highly valued
• Excellent communication and administrative skills with a high attention to detail and the ability to establish strong professional relationships
• Hold (or be willing to obtain) a current Police Check and Working with Children Check
• Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia

What’s to love?

• Career development with a range of formal education and on the job training opportunities
• Tickets to the Australian Open plus Superbox tickets to events at Rod Laver & Melbourne Arena
• Monthly health & wellbeing activities with access to CorePlus Pilates
• Onsite gym, tennis facilities & free onsite car parking
• Salary packaging & a range of discounts from our sponsorship partners
• Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees
• We are proud to be recognised as an employer of choice for women by WORK180

To Apply
If you think you’re up to the challenge, we’d love to hear from you! Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.
If you need assistance or adjustments to fully participate in the application process, please contact
recruit@Tennis.com.au
.
Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.
We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.
Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.
We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on
LinkedIn
to stay up to date on the latest news and opportunities

In this role you will be responsible for:

• Delivering exceptional customer service across multiple channels, including in-person, phone, live chat, and email, ensuring a professional and friendly experience for all internal and external stakeholders
• Efficiently navigating and utilising various system platforms to support customer service operations
• Cultivating and maintaining positive relationships with customers and stakeholders
• Collaborating with team members in a dynamic, fast-paced environment
• Performing administration and planning tasks as require

To be successful in this role you will have:

• Demonstrated experience in a customer service role, effectively supporting a diverse range of stakeholders
• Experience with various system platforms is highly valued
• Excellent communication and administrative skills with a high attention to detail and the ability to establish strong professional relationships
• Hold (or be willing to obtain) a current Police Check and Working with Children Check
• Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australi