OVERVIEW:

We are seeking a detail-oriented and customer-focused Customer Support Specialist to serve as a vital connection between our sales team and clients. This role is heavily communication-driven, primarily through email, and requires strong organizational skills, responsiveness, and the ability to provide an excellent client experience.

QUALIFICATIONS:

• 2+ years of experience in customer service, client support, or sales support.
• Strong written communication skills with a focus on clarity, professionalism, and accuracy.
• Proficiency in email communication tools and CRM systems (e.g., Salesforce, HubSpot, or similar).
• Highly organized with excellent attention to detail and time management skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Team-oriented with a proactive and problem-solving mindset.

PREFERRED SKILLS:

• Experience supporting a sales team or working in a client-facing environment.
• Familiarity with order processing, account management, or administrative sales support.
• Strong interpersonal skills and ability to build positive relationships with clients and colleagues.

• Serve as the primary point of contact for clients via email, ensuring timely and professional responses.
• Provide support to the sales team by managing client inquiries, resolving issues, and coordinating follow-ups.
• Maintain accurate records of client communications, sales activities, and account details.
• Assist in preparing sales proposals, presentations, and client documentation.
• Monitor client accounts to ensure satisfaction, retention, and proactive problem-solving.
• Collaborate with internal departments to resolve client needs and ensure seamless service delivery.
• Track and report on client interactions, sales support activities, and service trends.