Customer Support Coordinator at Universal Business Team

Doncaster, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

35000.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Support, Problem Solving, Attention To Detail, Communication Skills, IT Literacy, Sales Support, Commercial Awareness, Emotional Intelligence, Initiative, Critical Thinking, Quote Provision, Teamwork, Customer Focus, Dynamic Environment, Ownership

Industry

Business Consulting and Services

Description

Our client, a well-established family-owned business based in Doncaster, is seeking a Customer Support Coordinator to join their growing team. The Sales Support and Customer Service departments are the true engine room of the business, handling day-to-day technical and commercial interactions with customers to an exceptional standard, the driving force behind the company’s outstanding reputation and glowing customer reviews. In this role, you’ll act as a key point of contact for customers, providing quotes, technical support and problem resolution in a professional and efficient manner. You’ll take ownership of enquiries, and deliver accurate, timely solutions, all while maintaining a positive and customer-focused approach. The position is fast-paced and varied, requiring strong technical understanding, excellent communication skills, and the ability to think critically and quote effectively. Your meticulous attention to detail and ability to balance customer satisfaction with commercial awareness will make you an invaluable part of the team. Responsibilities: Responding to incoming sales enquiries over email or the phone Supporting customers on their requirements to ensure they are ordering the right product for their needs Responding to bespoke orders in terms of materials needed etc Problem solving if there are delays or issues Proactive resolution of stock or delivery issues before the customer is aware Internal Sales, Customer Service or Admin Support experience Must be technically minded Experience in providing quotes High emotional intelligence to work well in a close-knit team and delight customers Attention-to-detail and real ownership of everything you do Ability to work at a quick pace in a dynamic environment Great initiative and problem-solving skills Commercial awareness with a genuine concern about the success of the business Good communication skills with a clear telephone manner Excellent IT literacy with ability to learn new systems quickly On time and reliable attendance at work Salary- £35,000 Profit related bonus Monday- Friday 8am- 4.30pm IND25

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Responsibilities

Act as a key point of contact for customers, providing quotes, technical support, and problem resolution. Respond to sales enquiries and proactively resolve stock or delivery issues.