Customer Support Dispatcher - Field Service at Eaton USA

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Communication, Organizational Skills, Multi-tasking, Data Summarization, Process Implementation

Industry

electrical;Appliances;and Electronics Manufacturing

Description

In this role you will: Provide administrative and clerical support services to organizational units. Schedule service request in compliance with warranty, contractual, or time and diagnostic compliance while meeting customer deadlines Manage service requests from internal and external customers with emphasis on error-free management and same day order entry Expedite orders to ensure customer expectations are met and /or exceeded Proactively communicate with both internal and external customers regarding order verification, order status, pricing and shipment information Work directly with interfacing departments to ensure order fulfillment Prepare reports, presentations and communications in a professional manner to effectively summarize data Effectively implement processes designed to deliver world class customer service High School Diploma or GED from an accredited institution Minimum of two (2) years customer service experience Must be legally authorized to work in the United States without company sponsorship, now or IN the future. No relocation benefit is being offered for this position. Only candidates within a 50-miles radius of Raleigh, NC will be considered. Active-Duty Military Service Member candidates are exempt from the geographical area limitations. Bachelor's degree from an accredited institution Must have organizational and multi-tasking mastery, with the ability to effectively prioritize and balance workload We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Provide administrative and clerical support services while managing service requests from customers. Communicate proactively with customers regarding order status and ensure timely order fulfillment.