ABOUT US

With over a decade at the forefront of the electric bike industry, e-Bikeshop is one of the UK’s leading and most trusted independent e-bike retailers – with customers across the country and around the globe.
We’re not your typical bike shop. Based in Farnham, our exclusive appointment-only showroom and workshop offer a VIP experience for our customers. We work only with premium European brands and industry-leading drive systems – so you’ll never have to deal with poor-quality, mass-imported bikes.

APPLY NOW AND BRING YOUR SKILLS TO ONE OF THE UK’S TOP E-BIKE SPECIALISTS.

Job Types: Full-time, Permanent
Pay: From £26,000.00 per year

Benefits:

• Casual dress
• Company events
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking
• Store discount

Work Location: In person
Reference ID: SUPPORTTEC

We’re looking for a skilled Customer Support Technician – a qualified or highly experienced bicycle/ebike technician with the technical knowledge to help our customers remotely. While this role is primarily office-based, your hands-on experience means you’ll be ready to:

• Respond to technical queries via phone, email, and live chat.
• Diagnose and resolve faults from a distance.
• Handle warranty claims with efficiency and accuracy.
• Lend a hand in the workshop when needed.

Every day will bring new challenges, from simple fixes to complex troubleshooting – making this a role that’s as varied as it is rewarding.