Customer Support Employee Gent at ING

Ghent, East Flanders, Belgium -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Team Collaboration, Digital Mindset, Commercial Mindset, Communication Skills, Multitasking, Customer Orientation, Feedback Collection, Innovation, Responsibility, Flexibility, Autonomy, Adaptability, Attention to Detail, Proactivity

Industry

Financial Services

Description

Customer Loyalty Team member III - Circle Customer Interactions – Ghent GJA: 13 Your Role and Work Environment At ING Belgium, customer satisfaction is our top priority, and it's a mission shared by Client Services. The Customer Loyalty Teams (CLT) strive to anticipate and exceed our customers' expectations daily. More than just standard customer service, we offer a unique experience, the ING Touch. To join Client Services, it is essential to have the appropriate knowledge, skills, and attitude. Our 'Orange Culture' is at the heart of our approach. This means being passionate about customer service, fully assuming responsibilities, being innovative, constructive, working as a team, trusting colleagues, and prioritizing collective interest over personal interests. Do you treat the customer like a close friend and providing an exceptional experience energizes you? Are you ready to join a dynamic team to innovate the banking sector by placing customer satisfaction at the center of our strategy? Are you an enthusiastic person who proposes solutions to improve the customer experience and is only satisfied when the customer gets the best possible result? Do you want to guide and advise our customers? If so, we have found the position for you! At Daily Banking Private Individuals, we are the point of contact for individual customers and answer all questions related to daily banking. Together, we handle end-to-end customer contacts. Your Main Responsibilities Responsibility in Customer Interactions: Excel in customer satisfaction and continually exceed expectations Answer customer questions and resolve their issues from A to Z, while identifying business opportunities Ensure customer processes run smoothly Provide remote advice to customers, mainly by phone and chat Establish a privileged contact with customers and prospects Collect feedback from customers and colleagues, and escalate it to improve the customer experience Be an ambassador of ING to your customers, colleagues, and close ones Promote digital solutions to customers and colleagues Carefully encode customer contacts in systems Consider current legislation and regulations Take on all other challenges that come your way Additional Responsibilities that may be added: Monitor the progress of others' work and continuously provide feedback to optimize CLT's working methods Provide feedback to colleagues on project progress and formulate action plans Propose improvement ideas within the Circle Perform quality checks Remove blocking elements to ensure task progress We are looking for A colleague who is not afraid to take the plunge and achieve results, who is enthusiastic about helping others succeed, and who is always one step ahead. In other words, you strive to bring new ideas and accept challenges in a complex and rapidly evolving environment. You are someone who constantly collaborates with colleagues and listens to them to achieve common goals. You dislike the status quo and are committed to proposing creative solutions to problems. As a Customer Loyalty Team Member, you must also: Demonstrate a flexible attitude: you don't mind working during extended opening hours from 8 am to 10 pm (currently 8 am-6 pm) and, if necessary, on Saturdays from 9 am to 5 pm or lending a hand to another team Have a commercial mindset and consider commercial results, customer orientation, and entrepreneurship Have a digital mindset Know how to analyze and solve problems Achieve results even in difficult circumstances Proactively seek new ways to develop yourself Have autonomy and a sense of responsibility Be ready to obtain the required certificates from the FMSA necessary for your activities Be willing to learn what is necessary for your role Bachelor's degree Be able to communicate positively and have an impact Speak: in addition to NL, knowledge of FR is required (European standard level B2). Additionally, speaking English and/or German is an advantage. Writing: excellent command of the Dutch language. You can manage conversations in English. Excellent typing skills You have good concentration ability and are naturally multitasking (up to three chats simultaneously) We offer you A clear objective, a unique offer, and a flexible remuneration package accompanied by other benefits: Personal fulfillment and stimulating work with endless possibilities to achieve your ambitions An informal and dynamic environment with innovative colleagues to support your initiatives A progressive and flexible way of working where new ideas are preferred over conventional ones An environment that offers great opportunities for personal development Additionally, within the Daily Banking Private Individuals department, you can count on numerous opportunities to invest in your professional and personal development. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!

Responsibilities

The main responsibilities include excelling in customer satisfaction, resolving customer issues from start to finish, and providing remote advice primarily through phone and chat. Additionally, the role involves collecting feedback to improve customer experience and promoting digital solutions.