Our client is a fast-growing company on a mission to shape the future of the Internet. They specialize in next-generation traffic optimization and analytics for large network providers and operators. With a small but highly skilled team, they’re looking for a Technical Support Engineer who is curious, analytical, and committed to delivering high-quality user support.

YOUR QUALIFICATIONS:

• Hands-on experience with GitLab Service Desk or similar ticketing systems.
• Strong problem-solving skills and ability to analyze root causes.
• Empathy and clarity in supporting both technical and non-technical users.
• Eagerness to learn how internet traffic and infrastructure work.

• Provide first-line support: error analysis, issue qualification, initial resolutions.
• Escalate unsolved issues to relevant technical teams.
• Monitor and respond to customer inquiries using GitLab Service Desk.
• Conduct technical webinars and support release rollouts.
• Create and maintain help content, including FAQs, checklists, and user guides.