Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing ( www.brooks.com ).
Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.
Customer Support Engineer

JOB DESCRIPTION

Brooks Automation is seeking a Customer Support Engineer to join our team in Dublin, Ireland (remote). This role provides high-impact, on-site technical support to our European customer base, ensuring optimal performance and delivering exceptional customer service.

ROLE RESPONSIBILITIES:

• Provides highly visible customer support through on-site service support for tool-down and service agreement based in Ireland but not limited to travel within the EU as required.
• Undertakes all maintenance activities of products in line with company standards, whilst ensuring complete customer satisfaction:
• Provides front-line support for key field service activities at customer sites, ensuring a strong focus on customer satisfaction.
• Conducts faultfinding and troubleshooting support in order to resolve or escalate issues within the agreed contractual timeframes in order to meet customer expectations.
• Conducts all field service activities within the boundaries of all applicable regulations, policies and procedures to ensure organizational, safety and health obligations are met.
• Provides detailed and accurate feedback on activities and compiles clear and concise reports for submission to customers and manager and/or technical support to enable informed decisions to be made to resolve product issues.

ROLE REQUIREMENT:

• Education level: University or formal qualification in an electrical, electromechanical, or mechanical discipline.
• Minimum of 2 years of field service experience in a relevant or related industry, ideally customer-facing in semiconductor environment.
• Excellent problem-solving abilities and proactive attitude.
• Can understand and interpret technical documentation relevant to work e.g. technical drawings and electrical schematics.
• Confident in ethernet and serial protocol connections to process tools and within.
• Ability to work independently and as part of a team.
• Available to travel within EU and US for training.
• Full clean driving License