ABOUT US

Today, Hiveon is a product company focused on developing infrastructure for new-era hardware businesses, from mining to energy and AI.
It all started in 2017 with a private project released by a few mining enthusiasts. Our Hive OS exploded in popularity, reaching 100k+ active users within the first six months without any investments or marketing costs.
We then expanded to an ecosystem, including a Pool (the second Ethereum pool in the world in 2021), ASIC Firmware (a low-level hacking solution to get more out of their devices), and became the leading global platform for cryptocurrency mining.
Since 2021, mining has become more than just hardware. And Hiveon is not only about mining. We provide the infrastructure for HPC businesses, helping to build, simplify, and automate operations in the energy and AI markets.
Let the numbers speak instead of us:
Geo - worldwide
Released products in 7 years - 6
Upcoming products - 2
Active users at peak - 2+ million
Connected devices - 5 million+
Mobile users - 600,000+
And all this with a team of less than 90 people.
Keep an eye (https://twitter.com/hiveonofficial) on our upcoming announcements
We are looking for an experienced Customer Support Engineer with deep technical expertise and a strong background in the Energy sector. As we actively operate in energy markets by providing flexible control of large-scale data centers, we need someone well-versed in the energy industry.
Part of our business involves energy management services for clients’ assets, enabling smart consumption based on the electric grid load situation. By leveraging cutting-edge technology and real-time data, we optimize energy usage, reduce costs, and enhance sustainability. As a Customer Support Engineer, you will play a crucial role in ensuring seamless operations, providing technical expertise, and supporting clients in maximizing the efficiency and flexibility of their energy consumption strategies.

• Provide daily support to users of our software including answering questions, helping customers understand the service, analyzing problems, and quickly forming solutions to customer satisfaction
• Maintain the records of daily interactions with customers, report issues, and contribute to the improvement of support
• Maintain a positive, empathetic, and professional attitude toward customers while demonstrating problem-solving skills and excellent customer service
• Cooperate with product development team (Product, Design, Engineering teams) on users’ feedback on the improvement of our software
• Be accountable for the troubleshooting, communication, and tracking of all issues