Customer Support Engineer at Engineering Group

New Delhi, delhi, India -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Javascript, Nodejs, Mongodb, Analytical Skills, English Language, Angular, Typescript, Ionic, Freshdesk, Freshchat, Freshcaller

Industry

IT Services and IT Consulting

Description

Engineering Industries eXcellence is looking for a Customer Support Engineer (100% remote/WFH) to join our innovative team! Movilitas.Cloud is a growing innovator in delivering track and trace solutions for the life science industry. Our state-of-the-art cloud technology platform delivers specific applications for the pharmaceutical industry, but will be extended to different environments within the supply chain network. Growing rapidly since our start in 2018, we are backed up by our corporate company, which helps us accelerate our further investment in our platform and expand our client base across the world. Given the fact that we have customers in Europe, the USA, and the Middle East, our support team should be on standby 24/7. So, we expect some flexibility in working hours. Besides automated tests for all our developments, we also need to perform manual testing of new developments. We believe a Customer Support Engineer can also be involved in this process, because they will learn the future software extensions. You will be part of a small but experienced team of Customer Support Engineers who work on keeping our customers happy by solving issues and answering questions by phone, mail, chat, or through our ticketing system. Because of the large interest in cloud applications, we are looking for a dedicated Customer Support Engineer who loves helping people and analyzing problems. Requirements for Movilitas.Cloud Customer Support Engineer: Knowledge of JavaScript (ES2016 and beyond) Knowledge of NodeJS + MongoDB Analytical Skills Good knowledge of the English language A great bonus if you know or have some experience in: Angular, Typescript, or Ionic Medical supply chains GS1 standards for identification/traceability GS1 EPCIS FreshDesk FreshChat FreshCaller #LI-Remote Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. DISCOVER ENGINEERING Engineering has always had in its DNA the ability to work on continuous transformation. Our mission is to change and innovate in order to be relevant on the market bringing value to our people and customers. Our goal for 2025 is to be a global player in digital transformation. Today we are experiencing a moment of great evolution in which the Company is writing a new chapter and in which everyone can contribute: the simplification of the organization and processes in order to strengthen collaboration; the modernization of internal tools to accelerate tension towards quality and efficiency. These are examples of ongoing initiatives we are making in order to achieve this goal. Today we are leaders in Italy and in continuous expansion in the world: 15.000 employees, over 70 companies in 14 countries, more than 80 offices distributed all over the world. Engineering Group integrates the best market solutions and managed services and continues to expand its experience through M&A operations and partnerships with the main technological players. The presence in all market segments has allowed us to build a deep knowledge of business needs and to anticipate them by constantly exploring the evolution of technologies, especially in the Cloud, Cybersecurity, Metaverse, AI & Advanced Analytics. Our culture is rooted in profound shared values, which guide us in offering quality services, working collaboratively with a constant investment in innovation and in our people. An example is our Academy which provides continuous updating and development paths.

Responsibilities

The Customer Support Engineer will be responsible for keeping customers satisfied by resolving issues and responding to inquiries via phone, email, chat, or the ticketing system. This role may also involve manual testing of new developments to learn future software extensions.