Customer Support Engineer at GE Vernova

Algiers, Algiers, Algeria -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Support, Power Systems, Protection Relays, Control Systems, SCMS, Firmware Upgrades, Product Management, Analytical Thinking, Problem Solving, Communication Skills, Team Player, Interpersonal Skills, Electrical Engineering, Digital Control Systems, Innovative Solutions

Industry

Electric Power Generation

Description

Job Description Summary The Customer Support Engineer is responsible for customer support in Algeria for GEVernova Grid Solutions portfolio (Protection, Control, Critical Infrastructure telecommunication, Monitoring & Diagnostics). He/She will own the resolution of project and post-sales technical customer issues. Level 1,2 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increase, the “level” of skill set increases Job Description Roles and Responsibilities Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy. Knowledge on the Power System elements. Understanding of key business drivers; uses this understanding to accomplish own work. Understanding of how work of own team integrates with other teams and contributes to the area. Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions. Supports internal clients within organization EHS, ensure work is conducted in compliance with applicable regulations and encourage accurate employee safety practices Responsible and accountable for creation of opportunities based on installed base, and market information. Territory - Algeria... Product Problems / Non-quality Issues: Take the lead in investigating and resolving product problems reported when requested by customers (L1). Support local actions required for resolution of major non-quality issues Product Management: Be aware of product absolutions, new product availability etc. and provide appropriate customer support in line with regional strategy. Keep track of firmware upgrades, changes in product features etc. and participate in necessary local actions. Support customers vis-à-vis product literature needs. Fully responsible for repair/modification of products. Meet KPIs for customer requests resolution and product repairs time & quality (any level of complexity) as set by the business, and actively suggest on how to improve Support the region (when requested) in providing technical support and be a trusted advisor to customers. Promote Maintenance service agreements (MSA) offering in coordination with the GA Service PL, co-owning plans, and actions with the goal of expanding our activities in the regions, segments, and accounts. Provide both external and internal timely, accurate, professional reports Collaborate and coordinate with Product Management, Technology, Global Supply Chain, and other divisions of the Product Line to provide them with quality inputs for any future improvements in our processes, products and solutions A candidate shall be deployed initially, and not less than 2 years with Operations team on the commissioning, engineering tasks to get to know GE equipment an solution. Required Qualifications Minimum 2+ years in Applications/Engineering/commissioning of protection and control in transmission, distribution, industrial and power plants environments Hands on experience in GE products Electronics/Electrical Engineering degree (BS/MS) or equivalent with Experience in Energy/Utility Project environments, Experience with electrical Protection relays and Control systems (LV, MV & HV), SCMS. Knowledge of MiCOM AGILE, MULTILIN AGILE, UR, Series 8 relays & practical experience in SAS Systems ( DS AGILE, GPG…) Fluent Arabic/French and English, written and verbal. Dedicated team player with a sense of urgency and an ability to work to tight deadlines. Excellent interpersonal, communication and leadership skills with a strong customer focus and ability to cooperate with the different departments. Willingness and ability (car license) to travel. Significant amount of time ( min 30%) on customer site Desired Characteristics Hands on experience in Digital Control systems M&D and CIC Interpersonal and analytical skills to quickly understand and guide solutions to customer issues Problem-solving skills, with an emphasis on innovative and creative solutions that result in higher profitability, increased visibility & market penetration Strong written & verbal communication skills with both internal and external stakeholders Professional experience with customers within Algeria utilities, Power Plants, industry, EPCs, OEMs or system integrators Proactive work style, Self-motivator, creative, high energy Additional Information Relocation Assistance Provided: Yes Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. www.gevernova.com

Responsibilities

The Customer Support Engineer is responsible for resolving technical customer issues and providing support for GEVernova Grid Solutions portfolio in Algeria. This includes investigating product problems, supporting local actions for non-quality issues, and collaborating with various teams to improve processes and products.