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Customer Support Engineer (IT) at Elite Talent
Baghdad, Baghdad Governorate, Iraq -
Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

24 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, IT Support, Technical Service Coordination, Helpdesk Operations, Customer Relationship Management, Invoicing, Payment Follow-up, Lead Generation, Telemarketing, Analytical Reporting, Service Documentation, Customer Satisfaction Surveys

Industry

Entertainment Providers

Description
The Customer Support Engineer (IT) – Technology Business will be responsible for providing technical and customer support services for premium technology products and solutions across Iraq. The role focuses on handling customer inquiries and complaints, coordinating service requests, ensuring timely issue resolution, and maintaining high levels of customer satisfaction. The incumbent will manage customer communication, coordinate with service engineers for call assignments, support invoicing and payment follow-ups, maintain service documentation, and contribute to customer engagement initiatives while ensuring smooth service operations for the Technology Business. Key Qualifications: • Strong experience in customer support, IT support, technical service coordination, or helpdesk operations within the technology or consumer electronics industry. • Good understanding of handling customer inquiries, complaints, and service requests professionally and efficiently. • Ability to attend customer calls, prioritize service requests, and coordinate with engineers for timely resolution. • Strong customer service orientation with focus on maintaining customer satisfaction through continuous communication and follow-ups. • Experience in preparing commercial offers, invoicing, payment follow-ups, and maintaining service-related documentation. • Ability to generate customer leads and create product or service awareness through customer interaction and telemarketing activities. • Strong communication, coordination, and interpersonal skills. • Good analytical and reporting skills with attention to detail. • Familiarity with IT services or technology support environments is preferred. • Ability to conduct customer satisfaction surveys and maintain positive customer relationships.
Responsibilities
The role involves providing technical support for premium technology products and managing customer inquiries and complaints across Iraq. Responsibilities include coordinating service requests with engineers, handling invoicing, and maintaining service documentation to ensure high customer satisfaction.