We are looking for experienced Customer Support Engineer in professional AV industry with prior experience or knowledge in motion capture, game development, virtual production, movement science, biomechanics, or other 3D-related applications, and experience in coding in C++, C#, Python, Matlab, or familiarity with 3D/motion software such as Maya, MotionBuilder, Unreal Engine, Unity, etc.

REQUIREMENTS:

• Ability to learn and perform small and large camera system installations, configure and operate our software, and train customers effectively.
• Ability to travel frequently within the territory and Europe
• Excellent verbal and written communication skills, with the ability to explain technical information clearly to diverse audiences.
• Customer-facing mindset and be comfortable contributing to demos and representing the company publicly (e.g. trade shows).
• Experience troubleshooting and resolving technical issues involving both hardware and software.
• Familiarity with 3D concepts and applications, such as motion capture, animation, movement science or related technologies.
• Ability to work independently as a self-starter who actively monitors tasks and takes initiative without being asked.
• Strong team player with a willingness to seek feedback, follow company best practices, and continuously learn and improve.

• Provide prompt and professional technical support to customers via phone, email, and other communication channels, addressing day-to-day questions and troubleshooting unexpected hardware and software issues.
• Perform internal testing and validation of OptiTrack hardware and software to develop effective workflows, identify potential issues, and proactively anticipate customer needs.
• Travel to customer sites (up to 50–70% of the time) to perform system installations, configure equipment, and deliver comprehensive on-site training and support.
• Assist sales and engineering teams by conducting product demonstrations, explaining system capabilities, and advising customers on how OptiTrack technology can best address their motion capture requirements.
• Maintain clear and consistent communication with internal teams, providing feedback and updates to help resolve emerging issues and improve products and internal processes.