Job Description

Roles & Responsibilities

• Serve as the primary point of contact for technical support inquiries, ensuring timely and effective resolution of customer issues.
• Diagnose and troubleshoot complex technical problems, leveraging both software and hardware knowledge to provide accurate solutions.
• Create and maintain comprehensive documentation for technical issues and solutions, enhancing the knowledge base for future reference.
• Collaborate with cross-functional teams to relay customer feedback and influence product improvements.

Desired Candidate Profile

• Bachelor's degree in Computer Science, Information Technology, or a related field, providing a strong technical foundation.
• Minimum 1 year of experience in a technical support or engineering role, demonstrating the ability to handle complex issues.
• Effective communication skills in English and Hindi is required and other languages are add-on.
• Experience in customer-facing roles, showcasing strong communication skills and the ability to manage customer expectations.