The RealD Customer Support Engineer is responsible for managing customer communication, including 3D
system selection and technical support related calls/emails from technicians and theatre staff. This position
will be responsible for the accurate tracking of cinema systems in Salesforce and the communicating of
equipment replacement needs to the operations department. The RealD Customer Support Engineer will
maintain in house projection equipment for use in R&D and technology demonstrations. This position will
support RealD technology qualification & testing.
This position is not a remote position. It will require a minimum of 3 days per week in our Louisville, Colorado
office.
Core Responsibilities:

Support customer facing projects, including:

• Execution of RealD quality assurance programs
• Optimizing 3D system choice for Laser Upgrades and New Installs.
• Remote troubleshooting with customer and installers.
• Initiate shipments to support field RMAs.
• Project management in Excel and tracking & updating of information in Salesforce, including

reconciling asset locations.

Support internal projects, including:

• Ensure accuracy of Company Data.
• Analyze equipment failures to determine cause and recommend corrective action.
• Ensure all in-house projection equipment is maintained and fully operational for Production and

R&D Testing. Operate equipment for in-house technology demonstrations.

• Participate in product/component qualification testing and prepare test reports as needed.
• Perform metrology experiments using various optical measurement tools, including a bidirectional

reflectance distribution function (BRDF) tester, haze analysis & contrast testing.

• Assist with Product Lifecycle Management (PLM), including:

o Release to Production (RTP) and Engineering Change Order (ECO) processes.

o Management of Bill of Material (BOM) in PLM system and support revision control.

• Occasional domestic travel to cinema partners (4-12 times annually).

Experience:

• 5+ years of cinema technical experience required.

Required Knowledge, Skills & Abilities:

• Working knowledge of all common cinema projection equipment including projectors and servers.

(Installation experience a plus).

• Work with polarization-based 3D cinema systems.
• Troubleshooting and problem-solving skills
• Proficiency with Salesforce and Microsoft Office
• Excellent communication and presentation skills.
• The ability to work with and coordinate with other trades. (i.e. electrical and HVAC)

Benefits:
Salary range is $90,000 to $105,000 annually based on education, qualifications, and experience.
Discretionary bonus potential. Other benefits include 401K match, insurance (medical, dental, vision) majority
paid by employer, 10 paid holidays, unlimited PTO and more.
Company Overview
RealD pioneered digital 3D cinema twenty years ago and today operates the world’s largest 3D cinema
platform. RealD’s network of movie theaters includes more than 6,500 theaters in 75 countries with a total of
27,000 3D-enabled screens. For more information, please visit www.reald.com
RealD is an equal opportunity employer who knows the value of diversity and the impact it can make!
Job Type: Full-time
Pay: $90,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What interests you most about this position?
• In what ways has your background and experience prepared you for this role?
• Which digital cinema projectors have you worked with in the past?

Ability to Commute:

• Louisville, CO 80027 (Preferred)

Work Location: Hybrid remote in Louisville, CO 8002

Please refer the Job description for details