Customer Support Engineer - Renewable Energy at DNV

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Networking, Dataloggers, Device communications, AutoCAD, Electrical diagrams, Single line diagrams, GPM platforms, Customer relationship management, Troubleshooting, Renewable energy, Linux, Industrial communication protocols, Data analysis, Performance assessment, Predictive diagnostics

Industry

Public Safety

Description

Are you passionate about providing technical support to customers and turning their challenges into success stories? Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Service Engineer. Together we can drive a greener tomorrow! What to expect? As a Customer Service Engineer in Renewable Energy, you will act as the primary contact for our customers, providing technical support on our data-driven digital solutions for renewable energy assets. This Position will be based in our DNV office in Mexico City, Mexico What You'll Do * Manage the requests sent by customers about Networking, Dataloggers, Device Communications, * Provide technical support through emails and calls to our customers, * Implement project modifications based on customer needs, * Create and modify electrical and single line diagram (AutoCAD), * Manage internal documentation, * Set-up GPM platforms (Web Portal, GPM Plus, GPM Scada and Horizon), * Detect errors and support the improvement of QUALITY. The team awaiting you… You will join Cloud Solutions, where we design, develop, and operate the best in class cloud-based platform for renewable energy assets such as wind, solar, and storage. Our expertise lies in delivering modular digital solutions and advanced analytics enabling both our internal and external customers, and strategic partners, to seamlessly consume and produce innovative data-driven solutions and services. Our goal is to empower asset owners and managers in remote monitoring, performance assessment, predictive diagnostics, and operational optimization of their diverse renewable energy portfolio. About Energy Systems We help customers navigate the complex transition to a decarbonized and more sustainable energy future. We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital. We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.

Responsibilities

You will act as the primary technical contact for customers, managing requests related to networking, dataloggers, and device communications. Additionally, you will implement project modifications, create electrical diagrams in AutoCAD, and support the improvement of quality across digital renewable energy solutions.