Customer Support Engineer at Scodix

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer-Oriented, Operating Systems, Presentation Skills, Onsite Customer Support, Digital Printing, Problem Solving, Customer Communication, Team Collaboration, Customer Retention, Training, Administration, Technical Support, Service Excellence, Customer Liaison, Sales Leads Identification, Product Knowledge

Industry

Printing Services

Description

Description Scodix is looking for a Customer Support Engineer. The Customer Support Engineer provides on-site preventative and corrective maintenance service including installation of assigned Scodix equipment. Expectations and Responsibilities: Performs necessary support and preventative maintenance of Scodix equipment. Perform site preparation and installations of Scodix products Operator training and ongoing support for customers Responsible for all related administration pertaining to customer calls, including completion of service reports, expense reports, and weekly time reports. Demonstrate understanding of customer infrastructure, processes, and key customer contacts. Ensure customer satisfaction through service excellence Act as customer liaison and help drive customer issues to resolution. Prioritize workload with minimal supervision Participate in Site Ownership approach by: Driving customer retention and loyalty for the Scodix brand in order to increase our long-term profitability Gathering customer information including product and business information Proactively identifying areas of customer dissatisfaction with Scodix products and services and solving customer problems promptly Identify sales leads and feed information back to Scodix Sales Educate customers on the latest corporate initiatives and Scodix products Location: US language requirements- English Requirements Qualifications: A bachelor’s degree or equivalent experience and 2-4 years related experience in a customer support position in a service or end-user support environment. Intermediate level knowledge of operating systems software and applications Experience and demonstrated presentation skills Prepared to travel extensively Skills and Knowledge: Customer-oriented with an understanding of global customer management Working outside normal business hours with customer customer-installed base Demonstrated writing/correspondence and customer communication skills Acts as an informed team member providing collection of information and analysis Must have strong experience with onsite customer support of digital printing or similar industrial products

Responsibilities

The Customer Support Engineer provides on-site preventative and corrective maintenance service including installation of assigned Scodix equipment. Responsibilities include operator training, customer support, and ensuring customer satisfaction through service excellence.