About Spin.AI
Spin.AI is a SaaS Security company based in Palo Alto, CA and Los Angeles, CA, protecting enterprises against SaaS ransomware, Shadow IT, non-compliance, data loss and data leak disasters in the cloud.
SpinOne is an all-in-one SaaS data protection platform for mission-critical SaaS Apps, such as Google Workspace, Microsoft Office 365, Salesforce, and Slack. SpinOne is the ultimate SaaS data protection platform that delivers the most innovative last line of cyber defense, SaaS data management, and protection for more than 1,500 organizations worldwide. For more information, please visit: https://spin.ai
We are seeking a Customer Support Engineer that excels in meeting customers’ expectations, from answering questions on products and services to processing orders. As a Customer Support Engineer you will assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.
To be successful as a Customer Support Engineer, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Engineer should be able to achieve outstanding customer service and communicate effectively with customers.

YOUR EXPERIENCE:

• Advanced level of English with superior writing skills.
• Experience in providing customer support.
• Proven working experience in enterprise technical support, IT support or as a technical engineer
• In-depth knowledge in the product that the technician is supporting.
• Strong problem-solving skills
• Excellent client-facing skills
• Ability and willingness to explore the platform to provide the rapid and effective support service to our customers.
• Self-motivated team player who has fresh ideas when it comes to user adoption and revenue retention.
• Ability to multi-task and prioritize issues in a fast paced environment.
• Bachelor’s Degree is a plus

Please refer the Job description for details