Are you energized by providing a high level of customer support? Do you thrive with technically complex tasks, where the best solution is not always clear? Are you ready to provide and receive sparring to ensure that you succeed as a team?

PROVIDE OUR CUSTOMERS WITH HIGH-QUALITY SUPPORT

As a Customer Support Engineer, you will be responsible for providing a high level of service to our customers, acting as their single point of contact. Through your technical knowledge, you will be providing support on issues independently, while seeking knowledge from specialized colleagues on more complex matters.

More specifically, you will be:

• Handling incoming inquiries from customers about all Kamstrup’s products, services, and solutions
• Screening issues, prioritizing tasks, and identifying critical incidents to escalate cases when necessary
• Clarifying the scope of issues and defining requests for services, bug fixes, and optimization opportunities
• Train customers and colleagues in Kamstrup’s systems, services, and applications
• Help develop and maintain our internal systems and processes

LESS ABOUT US, MORE ABOUT YOU

As a person, you are highly responsible and enjoy running with your own tasks, which can vary both in quantity but also in complexity. While you enjoy solving your tasks on your own, you also thrive in a highly collaborative environment, where you value sparring with your colleagues when they need it, to help them succeed as well. We imagine that you are an experienced user of the Microsoft suite – primarily Outlook, while it will also be an advantage if you have experience with ticketing systems, such as ServiceNow.

To succeed, we imagine that you:

• Have an educational background as a Data Technician, Global Business Engineer, or similar
• Experience from a customer-oriented role such as sales, customer support, or technical support
• Thrive in an outgoing role with many points of contact, both internally and externally
• Are naturally curious, and enjoy solving complex tasks, while keeping the focus on the customer’s needs
• Can easily acquire new technical knowledge and translate it into understandable actions for customers

We primarily support Swedish-speaking customers, but you will also be seeking help from international colleagues and occasionally support English speaking customers. Therefore, it is a requirement that you master both Swedish and English.
We want to support a diverse and inclusive workplace, so while you may not meet all the qualifications listed above, you could still be a good candidate for the position. If you find the role intriguing, do not hesitate to .

GET TO KNOW US

At Kamstrup, you’ll become part of a close-knit community that genuinely cares about one another, fostering connections both in and out of the workplace. Our team comprises innovators, dreamers, and doers, united by an unyielding passion to challenge the status quo, find better solutions, and constantly push the boundaries of what’s possible all with the purpose of securing clean water and energy to the maximum number of people. With an unwavering commitment to growth, we offer opportunities for you to leverage your skills and drive our business to new heights, empowering you to leave your mark on our future and grow with us.
Explore more on our website, see our annual report, and stay updated through LinkedIn for the latest news and job openings.

Please refer the Job description for details