ABOUT US:

Norsat International Inc., founded in 1977, is a leading provider of innovative communication solutions that enable the transmission of data, audio, and video for remote and challenging applications. Norsat’s products and services include customizable satellite components, portable satellite systems, maritime solutions, and network solutions. The company’s products and services are used extensively by telecommunications services providers, emergency services and homeland security agencies, military organizations, health care providers, news organizations, and Fortune 1000 companies.

• Understanding all products offered for sales at Norsat. Collate a reference file for each product to support technical inquiries;
• Technical support for all Norsat product to customers and Sales team;
• Manage the ticketing software for support tracking;
• Providing training to customers and Sales team (after business hour support expected);
• Providing field support for training and troubleshooting;
• Providing internal training to employees;
• Diagnosing failures and recommending repair/replace actions;
• Preparing coherent and precise RMA reports for failed units;
• Act as Liaison between Engineering, Sales and the customer to lead troubleshooting actions for various product related issues;
• Writing and maintaining support documentation such as Field Service Bulletins;
• Providing support to the Quality Team on testing;
• Recommending technical solutions to meet customer needs;
• Other duties as assigned