ABOUT US:

Norsat International Inc., founded in 1977, is a leading provider of innovative communication solutions that enable the transmission of data, audio, and video for remote and challenging applications. Norsat’s products and services include customizable satellite components, portable satellite systems, maritime solutions, and network solutions. The company’s products and services are used extensively by telecommunications services providers, emergency services and homeland security agencies, military organizations, health care providers, news organizations, and Fortune 1000 companies.

• Manage and lead your teams for continuous improvement activities.
• Manage team scheduling and timesheet approvals.
• Supervising the Customer service processes, ensuring quality work is done in a safe, efficient manner.
• Initiating and contributing to improvement projects to further the maturity of the Customer Service department.
• Manage the ticketing software for support tracking.
• Gather analytical data to study and improve processes.
• Troubleshooting issues, documents update and change requests.
• Act as liaison between Engineering, Sales, and the customer to lead troubleshooting actions for various product-related issues
• Review customer service procedures and update for accuracy and improved efficiency.
• Work with Production Team to troubleshoot component failures.
• Continuously improving our products/process through time and cost reduction.
• Maintain designated 5S areas