Customer Support Engineer

at  Techworkers

REQUIREMENTS

• At least 2 years of experience working in L2 Technical Support, Professional Services, QA, DevOps or Development;
• IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP\IP), algorithms, programming basics;
• Experience in programming (C++);
• Basic knowledge of other languages of programming (Java or C#) is a plus;
• Great analytical skills to troubleshoot software problems;
• Good interpersonal and communication skills;
• Advanced English skills
• Additional language knowledge is a plus
  Job Type: Full-time
  Pay: From 700,000.00Ft per mont

• Resolve incoming Zendesk tickets from B2B customers, predominantly via a web portal, sometimes via remote session;
• Troubleshoot technical issues either on a virtual system or on a screen-sharing session with the customer;
• Actively collaborate with your teammates and colleagues from other departments to find solutions;
• Communicate confidently in Business English (minimum B2 knowledge required);
• Write knowledge base articles to help customers even faster;
• Follow our well-documented procedures, guidelines, and policies.