Customer Support Engineer

at  Tipalti

POSITION SUMMARY

The Customer Support Engineer works directly with customers in identifying and resolving basic customer issues and needs. Shift timing subject to change, but will generally be 9 am - 5 pm PST (Vancouver).

INTERESTED IN LEARNING MORE ABOUT US?

Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.
Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 98% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it” - a mission to which we are constantly committed.

• Respond to customer inquiries and issues through Zendesk
• Investigate, troubleshoot and diagnose technical issues with the product
• Contribute to Support team projects and initiatives