Customer Support Executive - BSS at FUJIFILM Business Innovation

, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Service Excellence, First Call Resolution, Problem Solving, Communication, Interpersonal Skills, MS Office, Hardware Diagnosis, Software Diagnosis, Order Processing, Logging Procedures, Teamwork, Independent Work

Industry

IT Services and IT Consulting

Description

Job Descriptions: * Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. * As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole. * Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists. * Correctly identify call type, utilise appropriate system resource and adhere to logging procedures. * Processing of consumables and supplies orders for customers. * Conduct daily activities in accordance with FUJIFILM Business Innovation’s policies, procedures and code of conduct. * Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation’s policies. Requirements * Degree in any discipline. Fresh graduate is encouraged to apply. * At least one (1) year working experience in contact centre or customer support related field. * Good command of spoken and written English. * Proficient in relevant computer applications like MS Office. * Demonstrate excellent communication and problem-solving skills. * Highly motivated and result-oriented team player with good interpersonal skills. * Able to work independently and as a team. * Have pleasant disposition and attitude. * Ability to handle stressful situation appropriately. * Able to work on rotational shifts and public holidays. About Us FUJIFILM Business Innovation Malaysia Sdn. Bhd., a MSC status Company which is wholly owned by FUJIFILM Business Innovation Asia Pacific Pte Ltd (Singapore). Its main activity involves in providing shared services of Technical Support, Customer Support, On-line Support and Finance Services Operation to all affiliated Company under the umbrella of FUJIFILM Business Innovation across Asia Pacific. At Fujifilm we create innovative products and deliver effective solutions in a wide variety of fields to server society, contribution to the quality of life, and enhance environmental sustainability.

Responsibilities

The executive will assist customers with general inquiries, consumables orders, and service support requirements, focusing on achieving service excellence and resolving issues on the first call. Responsibilities also include acting as the first point of contact to promote a professional image and efficiently diagnosing/resolving hardware or software problems using available knowledge bases.